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FOUNDER, MANAGER 2009 - Present Top Recommended People.com
Resume
© 2011 Ross Alan Dodwell, Inc. All rights reserved.
Dynamic technology and business leader with an outstanding record of directing large-scale global
information technology and business teams. Excels at project and people management, budgeting, cost
administration and developing operational processes for full systems development life cycle (SDLC)
from requirements definition through development, implementation, final testing, installation and ongoing
processing. Strong technical and business leadership skills, relationship management, team building,
hiring, motivation, mentoring, training and resource utilization skills. Leveraged eLearning and
collaboration tools including wikis, knowledge databases, document sharing environments and
web/video conferencing. Recognized clear vision of social media's impact on business culture including
corporate social networking, blogging and micro blogging, and establishing cost effective engagement
of external customers through social media. Drove operational efficiency, profitability and shareholder
value by utilizing best-in-class technology to drive business growth.
executive summary
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professional employment history
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Researched, wrote, edited, and published "How to Lose Debt". The 260-page book published by Two Harbors Press enables
the reader to map a strategy to become completely free from debt. The book is available in on Amazon.com in paperback and
Kindle format, as well as on other book sales websites, and on howtolosedebt.com in paperback and PDF format.
• Succeeded through inspiration to create the first group of individuals on LinkedIn with 10 or more recommendations each.
Worked with LinkedIn to develop an advanced search functionality to identify members by the number of recommendations.
This group of highly recommended people is now recognized as adding significant value to the overall LinkedIn community.
• Grew the group to well over 2k members in 18 months through direct recruiting, effective membership engagement, and viral social media solicitation campaigns.
• Created the external website to expand group communication and highlight member value.
• Demonstrate clear leadership skills by managing the communication and group interaction of a worldwide group of exceptional individuals who are thought leaders in social media.
• Chair bi-weekly group meetings to discuss common goals, issues, interests and build relationships.
• Manage a group manager, several group moderators and establish clear group guidelines.
• Plan and organize group-networking events on location further developing member interaction.
• Champion charitable causes requested by members through effective member negotiation.
• Developed social media strategy skills necessary to lead in the social media revolution.
• Grew the group to well over 2k members in 18 months through direct recruiting, effective membership engagement, and viral social media solicitation campaigns.
• Created the external website to expand group communication and highlight member value.
• Demonstrate clear leadership skills by managing the communication and group interaction of a worldwide group of exceptional individuals who are thought leaders in social media.
• Chair bi-weekly group meetings to discuss common goals, issues, interests and build relationships.
• Manage a group manager, several group moderators and establish clear group guidelines.
• Plan and organize group-networking events on location further developing member interaction.
• Champion charitable causes requested by members through effective member negotiation.
• Developed social media strategy skills necessary to lead in the social media revolution.
AUTHOR, BLOGGER 2009 - Present How to Lose Debt.com
Established and manage the Top Recommended People Group on LinkedIn and its companion website
toprecommendedpeople.com. The 2k plus member group has become one of the most influential groups on LinkedIn.
Developed website utilizing different web technologies including HTML, Flash and MySQL on a Linux based host.
• Personally developed howtolosedebt.com, a website and blog established using HTML, Wordpress, a shopping cart and
an external e-book control application, on a Linux based host.
• Established howtolosedebtbook.com through Two Harbors Press to provide an additional access opportunity for book purchases outside of the standard sales channels.
• Since July 2009, have written and maintained a blog at howtolosedebt.com/blog to provide the reading public free information about ways to become debt free and/or increase income.
• Researched many different resources to provide debt reduction and income increasing ideas.
• Provide presentations to organizations on reducing debt and gaining income.
• Writing second release of book with expanded ideas.
• Established howtolosedebtbook.com through Two Harbors Press to provide an additional access opportunity for book purchases outside of the standard sales channels.
• Since July 2009, have written and maintained a blog at howtolosedebt.com/blog to provide the reading public free information about ways to become debt free and/or increase income.
• Researched many different resources to provide debt reduction and income increasing ideas.
• Provide presentations to organizations on reducing debt and gaining income.
• Writing second release of book with expanded ideas.
SENIOR DEVELOPMENT MANAGER 1999 - 2008 Fidelity Human Resources Services
Held several senior leadership positions within this wholly owned subsidiary of Fidelity Investments providing benefit
enrollment, payroll and retirement services to external corporations. Reporting directly to the Vice President of Project Portfolio
Management and the Director of Development led many large projects and teams responsible to satisfy the benefits software
development needs of a significant number of external clients, as well Enterprise Technology Division's project portfolio.
• Planned, organized, structured, and led the Vendor Relations Department responsible for the successful Y2K turnover of
over 2k vendor products. Developed mailing lists, wrote communications, negotiated with external vendors and internal
development groups and established mutually acceptable timelines for product updates.
• Analyzed the best process for implementation of the PMO including Corporate Senior Management communication processes and timelines and negotiated with Senior Management across the parent organization and its subsidiaries.
• Owned direct responsibility for the successful Y2K turnover of eight of Fidelity Investments' largest subsidiaries including the Retail Business and communicated project statuses to Corporate Senior Management.
• Recognized major subsidiary's project delays and accelerated resolution through communication and negotiation, significantly reducing enterprise operational risk.
• Analyzed the best process for implementation of the PMO including Corporate Senior Management communication processes and timelines and negotiated with Senior Management across the parent organization and its subsidiaries.
• Owned direct responsibility for the successful Y2K turnover of eight of Fidelity Investments' largest subsidiaries including the Retail Business and communicated project statuses to Corporate Senior Management.
• Recognized major subsidiary's project delays and accelerated resolution through communication and negotiation, significantly reducing enterprise operational risk.
SENIOR PROJECT MANAGER 1996-1999 Fidelity Investments Systems Company
Reporting directly to the Vice President of Corporate Oversight, led a team of Project Managers responsible for managing
enterprise operational risk including vendor relations and project status reviews across Fidelity Investments. First corporate
wide Project Management Organization (PMO) ever established to implement corporate control and to communicate Y2K
project status directly to Corporate Senior Management. Established corporate governance and negotiated communication
strategy and project resolutions with Senior Management. Negotiated solutions with over 1.5k vendors to ensure their products
became Y2K ready in time. PMO was widely credited for the successful Y2K turnover of this national and international company.
• Implemented the Enterprise Technology Division's Project Management Organization (PMO) to create cost control over
the entire project portfolio. Established a series of Key Performance Indicators (KPIs) to drive efficiency across all projects
leading to a significant reduction in overall project costs.
• Oversaw an annual enrollment campaign that became the model for future efforts based on its success. Reduced one potential $40MM exposure to $50k by actively managing enterprise operational risk.
• Redesigned business process, and consolidated business and systems analyst roles as part of Six Sigma project to reduce costs. Significantly reduced human resource costs and led to the effective re-deployment of 10 individuals to other roles in the organization.
• Expanded the division's Health & Welfare product line profitability by providing top shelf technology development on Oracle OAB that led to a 100% increase in the client base over 5 years.
• Led a root cause analysis to determine the underlying cause of continued system defects, as part of ITIL Service Implementation. Significant reduction in the number of defects and the cost of resolution by implementing the necessary system changes as multi-client product updates.
• Acting as interface to the business and it external clients, led a team of onshore and offshore systems and business analysts supporting ongoing and annual enrollment requirements of 10 clients with over 500k employees.
• Managed successful transition of 12 clients from Conversion Organization into ongoing system support including resource planning, issue resolution, relationship managing and negotiating Service Level Agreements (SLAs).
• Successfully managed redeployment of 4 managers and 24 indirect reports while continuing to support core legacy benefits system through decommission.
• Direct responsibility for $1.6MM vendor contract budget.
• Oversaw an annual enrollment campaign that became the model for future efforts based on its success. Reduced one potential $40MM exposure to $50k by actively managing enterprise operational risk.
• Redesigned business process, and consolidated business and systems analyst roles as part of Six Sigma project to reduce costs. Significantly reduced human resource costs and led to the effective re-deployment of 10 individuals to other roles in the organization.
• Expanded the division's Health & Welfare product line profitability by providing top shelf technology development on Oracle OAB that led to a 100% increase in the client base over 5 years.
• Led a root cause analysis to determine the underlying cause of continued system defects, as part of ITIL Service Implementation. Significant reduction in the number of defects and the cost of resolution by implementing the necessary system changes as multi-client product updates.
• Acting as interface to the business and it external clients, led a team of onshore and offshore systems and business analysts supporting ongoing and annual enrollment requirements of 10 clients with over 500k employees.
• Managed successful transition of 12 clients from Conversion Organization into ongoing system support including resource planning, issue resolution, relationship managing and negotiating Service Level Agreements (SLAs).
• Successfully managed redeployment of 4 managers and 24 indirect reports while continuing to support core legacy benefits system through decommission.
• Direct responsibility for $1.6MM vendor contract budget.
ENTERPRISE INFORMATION TECHNOLOGY MANAGER 1996 Summit Financial Services Corporation (now part
of Bank of America)
Reporting to the Enterprise Vice President of Technology drove the strategic technological direction for the largest
independent commercial bank in New Jersey. Directly responsible for research, selection, design and implementation of all
technology related solutions including all desktop and local area network (LAN) software and hardware, a technology support
helpdesk and technology training.
• Held direct responsibility for salary and capital budgets of $1.4MM and $2.0MM.
• Reduced yearly budgets by 10% based on anticipated purchase revenues by negotiating with vendors, and retiring underutilized technology.
• Led the corporate wide implementation of virus software and email to 200 LANs and 6k desktops.
• Reduced yearly budgets by 10% based on anticipated purchase revenues by negotiating with vendors, and retiring underutilized technology.
• Led the corporate wide implementation of virus software and email to 200 LANs and 6k desktops.
education, accrediations, affiliations and awards
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END USER COMPUTING INFORMATION SYSTEMS MANAGER Summit Financial Services Corporation
• Implemented the company's first DB2 data warehouse, middle-ware, and PC based query tool, which included a
help desk and training functions.
PROJECT MANAGER / PRINCIPAL SYSTEMS ANALYST Summit Financial Services Corporation
• Researched, wrote, communicated and provided training for branch policy in this 143 branch banking organization
BRANCH OPERATIONS MANAGER Summit Bank
• Managed a $1.5MM bank merger project including systems and technology, operational processes and procedures,
operational forms and contracts, signage and logo utilization.
additional employment history
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• Ramapo College of NJ - Majors in Business Administration and Psychology
• ITIL Foundation Certificate in IT Service Management from Examination Institute for Information Science
• Founder - Top Recommended People Group on LinkedIn with 27 personal recommendations
• Outstanding Service Award (OSA) - Fidelity Investments Chairman's award
• Internal Customer Service Awards - Fidelity Investments
• Customer of the Quarter Award - Dow Jones News Service
• ITIL Foundation Certificate in IT Service Management from Examination Institute for Information Science
• Founder - Top Recommended People Group on LinkedIn with 27 personal recommendations
• Outstanding Service Award (OSA) - Fidelity Investments Chairman's award
• Internal Customer Service Awards - Fidelity Investments
• Customer of the Quarter Award - Dow Jones News Service
contact information
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endorsements
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"Working with Ross at Fidelity was an absolute privilege. Not only is he incredibly smart but he is a fantastic business partner, collaborator,
change agent and leader. Ross continuously strives to improve the 'way we do business' whether it be through adopting IT best practices,
analyzing and evaluating the root cause of software defects or standardizing unit tests. He is not only a team player but a kind and
generous leader. He motivates his staff and peers through coaching, mentoring and guiding. Ross is an enormous asset to any company. It
was an honor to be able to work with him!" December 29, 2008 Jennifer Cote, Director, Fidelity Investments IT, Six Sigma Black Belt,
Fidelity Investments worked with Ross at Fidelity Investments
"I have known Ross for 12 years at Fidelity Investments and have worked closely with him during that time. I have always found Ross to be
a dedicated professional with a keen analytical mind. He is a master at collecting and analyzing data and using that data to to improve
processes and enhance efficiency. Ross is a seasoned manager with a wealth of experience and would be a valuable asset to any
organization." November 14, 2008 Larry Schulte, Director, Fidelity Investments worked directly with Ross at Fidelity Investments
Call Ross @
1-919-295-4017
1-919-295-4017
Email Ross @
ross@rossdodwell.com
ross@rossdodwell.com